WorkerAI

Terms and Conditions

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Effective 14 August 2026 · Last updated 14 August 2026 · Version 1.0

These terms govern your use of WorkerAI. They describe how the service works, what it costs, who owns what, and — importantly for a product that acts on your systems — where responsibility sits when the agent does something.

1. The agreement

These terms form a binding agreement between Applied AI Limited (NZBN 9429051264307), trading as WorkerAI (“we”, “us”, “our”), and the organisation using the service (“you”, “your”).

You accept these terms by creating an account, accepting an invitation to an organisation, or using the service. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it. Where an individual uses WorkerAI as a member of an organisation, the organisation is the contracting party and is responsible for that member’s use.

Our Privacy Policy forms part of this agreement.

2. Definitions

Organisation

A workspace in WorkerAI, with its own members, connected sources, billing and data. A person may belong to several organisations; each session is bound to one at a time.

Owner and Administrator

The Owner holds the organisation and is the contracting party. Administrators manage members, roles, access grants and integrations.

Member

A user with access to an organisation, holding a role and a set of integration access grants.

Connected Source

Any data source you connect — a database, mailbox, messaging account, file store, calendar, or external MCP server.

Your Data

Everything belonging to you that the service touches: content in your Connected Sources, prompts, uploads, saved reports, configuration and agent memory.

Output

Anything the agent generates — answers, summaries, drafted messages, tables, charts, and proposed database statements.

Billing Period

The monthly cycle your subscription runs on. For paid plans it follows your subscription’s renewal date; for trials it runs for one month from signup.

Usage Allowance

The amount of AI usage included in your plan for a single Billing Period. It is an entitlement to use the service during that period — not a stored balance, a purchased quantity, or a form of currency. It resets each period.

Action

An operation the agent performs outside WorkerAI on your instruction — writing to a database, sending an email or message, or creating or changing a calendar event.

3. Accounts, organisations and members

You must give accurate registration details and keep them current. You are responsible for the security of your credentials and for everything done under your account. We strongly recommend two-factor authentication; an Administrator can require it for every member.

Access is governed by two independent layers, and both must pass: a member’s role, which determines what kinds of action they may take, and their integration access grants, which determine which specific sources they may reach. A member with no grant for a source cannot reach it through the agent, whatever their role. Administrators are responsible for setting these correctly — we enforce what you configure, we do not decide who should see what.

When a member connects a new source, they are granted read access to it automatically. Access for other members must be granted explicitly. Removing a member revokes their grants immediately and makes their private conversations inaccessible; context they contributed to the organisation remains with the organisation.

The Owner may transfer ownership to another member. You are responsible for your members’ compliance with these terms, and for ensuring you are entitled to connect each source and to let your members access what you grant them.

4. The service

WorkerAI provides, depending on your plan and configuration:

• An AI agent that reads across your Connected Sources to answer questions, and holds a conversation rather than returning a single fixed answer;
• Integrations with databases, email, messaging, file storage and calendars;
• Saved reports, charts and defined views, including scheduled refresh and published view links;
• Workflows and scheduled tasks that run without a person present;
• An MCP server endpoint, and the ability to connect external MCP servers as sources;
• Organisation API keys, outbound webhooks, audit logging and usage analytics;
• Agent access through WhatsApp and WeChat Work, with reduced capability compared to the web application.

Some features are released progressively or behind feature flags, and some are marked as preview or beta. Preview features are provided as they are, may change or be withdrawn, and should not be relied on for critical work.

5. Usage allowance, plans and payment

What you are buying

How usage works

• Each plan includes a monthly Usage Allowance. Usage is measured against the underlying cost of the AI calls you make, expressed in US dollars for measurement, with a uniform margin applied. Plans are priced and billed in your organisation’s currency.
• Every model call is recorded — provider, model, token counts and cost — whether it succeeded, failed or was cancelled. Failed and cancelled calls consume real capacity and count towards your allowance.
• Your allowance resets at the start of each Billing Period. Usage accumulated in a period applies only to that period.
• Unused allowance does not carry over. It has no cash value, is not refundable, and cannot be transferred, exchanged or redeemed. Using less than your allowance in a month does not entitle you to more in the next.
• When you reach your allowance, AI calls stop for the rest of the Billing Period. There is no grace period and no partial service. You may upgrade to a larger plan, which takes effect immediately, or wait for the period to reset. Everything that does not require AI remains accessible, including your saved reports and data.
• We never bill you for overage. Reaching your allowance stops the service; it does not generate an additional charge. You will not be charged more than your plan fee without choosing a different plan.
• New organisations receive a trial allowance running for one month from signup, on the same terms.

Pricing and currency

• Plans are priced in Australian dollars or New Zealand dollars. Your organisation’s currency is set on its billing account and cannot be changed while a subscription is active.
• Prices are exclusive of GST and any other applicable taxes unless stated otherwise. GST is added where required.
• A margin is applied uniformly to underlying AI provider costs across all plans and all customers. It is not negotiated per customer.
• Our usage records are the authoritative measure of what you have consumed against your allowance, absent manifest error. Your current period’s usage and reset date are visible in your billing settings at any time.

Payment

• Payments are processed by Stripe. We do not receive or store full card details. Your use of Stripe is subject to Stripe’s own terms.
• Subscribing charges you immediately for the first Billing Period and starts your allowance. The subscription renews automatically each month, and each successful payment starts a new period with a fresh allowance.
• You must keep a valid payment method on file while subscribed, and you authorise us to charge it for the recurring plan fee.
• If a payment fails, we will attempt to collect again and notify you. If it remains unpaid, AI functionality may be suspended until the account is settled, and the subscription may be cancelled. Your data is not deleted for non-payment during the notice period.

If you use your own AI keys

Where your organisation supplies its own provider API keys, that usage does not count against your Usage Allowance and is not charged by us. It is still recorded so you can see it. You are responsible for the cost and the terms of your own account with that provider, and section 11 applies to it.

6. Cancellation and refunds

You may cancel your subscription at any time from your billing settings.

• Cancellation takes effect at the end of your current Billing Period. You will not be charged again from the next period onward.
• You keep full access, and your Usage Allowance stays usable, until the end of the period you have already paid for. Nothing is cut off early.
• Because an allowance is an entitlement for one period rather than a stored balance, there is no accumulated balance to return, carry forward or pay out when you cancel. Any unused portion of the final period simply ends with that period.
• Subscription fees are not refundable, in whole or in part, including for partial months, unused allowance, or periods of non-use.
• Fees for custom development work are not refundable once work has commenced.

This clause is subject to section 18 — where the Consumer Guarantees Act 1993 or other law gives you rights that cannot be excluded, those rights prevail over this clause.

7. Your data and your sources

You own Your Data. We claim no ownership of it. You grant us a limited, non-exclusive licence to host, process, transmit and display it strictly as needed to operate the service for you, to provide support you request, and to meet legal obligations. That licence ends when the data is deleted.

We do not use Your Data to train AI models, and we contract with model providers on terms that prohibit them from doing so with content submitted under our platform keys.

You warrant that:

• you own or have the right to connect each Connected Source and to have WorkerAI access it;
• connecting shared mailboxes, group chats and message histories — which will contain other people’s communications — is lawful where you operate, and any notice or consent required has been given or obtained;
• you have made the disclosures your own privacy obligations require, including to your staff, customers and correspondents;
• Your Data does not infringe anyone’s rights or breach any law.

You control what the agent may reach, through connection allowlists, per-member grants and row- and column-level access rules. Configuring these is your responsibility. We recommend connecting read credentials scoped to only what the agent needs, and keeping the writable table list as narrow as possible.

How we handle Your Data — including what is fetched on demand and what is stored — is set out in the Privacy Policy.

8. AI output — accuracy and reliance

This is not a formality. It reflects how these systems work:

• The agent may miss data that exists, or fail to reach a source that is unavailable or misconfigured.
• It may misread structure or context, and produce a number that is precise but wrong.
• It may summarise a set of results in a way that omits something material.
• Quality depends heavily on how well your sources are described and configured. A poorly described source produces poor routing and noisier answers.

WorkerAI includes features designed to help you catch this — signalling uncertainty rather than guessing, asking clarifying questions, showing an execution trace of which sources were queried and what each returned, and flagging when results may be incomplete. These are aids to your judgement, not warranties of correctness. The presence of a citation, trace or confidence signal does not make Output accurate.

Output is not professional advice. Do not use WorkerAI as a substitute for legal, financial, accounting, tax, medical, engineering or other professional advice, and do not use it for any purpose where an error could cause death, personal injury, or serious environmental or financial harm.

As between you and us, and to the extent permitted by law, you own the Output generated for you. Output is generated statistically; similar prompts may produce similar Output for other customers, and we make no claim that Output is unique or protectable.

9. Actions the agent takes on your systems

WorkerAI can write to your databases, send emails and messages from your accounts, and create or change calendar events. This section governs those Actions.

• Confirmation is the control. Every Action is shown to a person as a preview — the statements to be run, or the recipient, subject and body — and executes only when that person approves it. Approving a confirmation is your decision and your authorisation. You are responsible for the consequences of Actions your members approve, including where the Output that prompted the approval was wrong.
• Write scope. The agent can only write where you have supplied write credentials and allowlisted the tables, and only where the member holds a write grant. Keeping that scope tight is your responsibility.
• Rollback is best-effort and time-limited. For a short window after a database write, the agent can propose a compensating statement to reverse it. This is a convenience, not a transactional guarantee: it may not fully restore prior state, particularly where other changes have occurred since. It expires after the window. Keep your own backups.
• Sent messages cannot be recalled. Once an email or message leaves the platform it is gone. The pre-send confirmation is the only undo.
• Automated and scheduled runs act with the granted scope of the member who authorised them. Where a scheduled run would send an outbound message, it pauses and requests confirmation rather than sending on its own.
• Messaging interfaces. Where members use the agent through WhatsApp or WeChat Work, confirmations are text-based replies. You are responsible for the security of the linked accounts and devices.

10. Sharing, API access and MCP

• Published view links. You can publish a saved view as a link containing an access key. Anyone holding that link can view that data without signing in. Distributing such a link is a disclosure of the underlying data, and it is your decision and your responsibility. Revoke links you no longer need.
• Organisation API keys. Keys grant programmatic access under the permissions assigned to them. Key values are shown once at creation. Keep them secret; revoke them if exposed. You are responsible for all use made of your keys.
• MCP exposure. Where you expose workflows or resources through our MCP endpoint, external clients you authorise can invoke them within your role and grant model. You are responsible for which clients you credential.
• Webhooks. You are responsible for the security of the endpoints you nominate and for validating the signatures we send.
• Sharing within an organisation. Conversations are private to their creator unless shared. Sharing gives read-only access; a shared conversation that is edited becomes a separate private copy.

11. Third-party services and your own AI keys

WorkerAI connects to services we do not operate — Google, Microsoft, Meta, WeChat Work, Stripe, your own database hosts, and any external MCP server you add. Your use of those services is governed by their terms, not ours. We are not responsible for their availability, accuracy, security or changes to their APIs, and a change on their side may disrupt or end an integration through no fault of ours.

External MCP servers deserve specific mention. Connecting one means the agent may send your query data to whoever operates it. We do not vet third-party MCP servers. Connect only servers you trust.

Where you configure your own AI provider keys, that traffic is governed by your agreement with that provider, and their handling of your content is a matter between you and them.

AI provider usage policies

When you use WorkerAI’s AI capacity, your prompts and retrieved content are processed by our model providers — currently OpenAI, Google and Anthropic — under our agreements with them. Those agreements bind us to their usage policies, and your use of the service must comply with them. Those policies broadly prohibit using the models to generate unlawful content, sexual content involving minors, material that facilitates violence or weapons development, targeted harassment, malware, disinformation campaigns, or content that impersonates a person or organisation deceptively; and they restrict use in high-risk domains without appropriate safeguards. Each provider publishes its current policy, and you should read the policy of any provider you knowingly direct traffic to.

You agree that:

• you will not use the service in a way that breaches an applicable AI provider’s usage policy, or that would cause us to breach our agreement with that provider;
• if a provider notifies us of a suspected breach, restricts our access, or requires us to act in relation to your usage, we may suspend or limit the affected functionality for your organisation — with notice where circumstances allow — and may disclose to that provider the information reasonably necessary to investigate;
• a provider may change its usage policy or its available models at any time, which may require us to change how the service behaves;
• where you supply your own provider keys, you are directly bound by that provider’s usage policy under your own agreement with them, and responsible for compliance.

A breach of this section is a breach of section 12, and section 19 applies to it.

12. Acceptable use

You must not, and must not permit anyone to:

• use WorkerAI unlawfully, or to infringe anyone’s rights;
• connect a data source you are not entitled to access, or access data through WorkerAI that you could not lawfully access directly;
• attempt to circumvent roles, access grants, access rules, rate limits, usage allowance limits, or the isolation between organisations;
• use the service in breach of an applicable AI provider’s usage policy, as set out in section 11;
• probe, scan or test the security of the platform without our prior written consent, or attempt to reverse engineer, decompile or copy it except as law permits;
• resell, sublicense or provide agent capacity as a service to third parties without our written agreement;
• use the service to generate or distribute unlawful, deceptive, harassing or malicious content, or to send unsolicited bulk messages;
• use automated means to place unreasonable load on the platform, or use API keys or the MCP endpoint in a way that degrades service for others;
• use Output to train a competing AI model, or use the service to benchmark or build a competing product.

Fair use applies. The service enforces limits on concurrency, token consumption, tool iterations and run duration to protect stability. We may adjust these, and will give notice of material reductions where practical.

13. Availability, support and changes

We work to keep WorkerAI available and performing well, but we do not commit to a service level or uptime percentage under these terms. The service may be unavailable for maintenance, or because of faults, third-party outages, or events beyond our control. Where practical we give advance notice of planned maintenance.

Support is provided by email at info@workerai.co.nz during New Zealand business hours, on a reasonable-endeavours basis.

We may change, add to or remove features as the product develops. We will not materially reduce core functionality of a paid plan without notice to Administrators. Where we materially reduce what your plan includes, or increase its price, we will give at least 30 days’ notice, and you may cancel under section 6 before the change takes effect.

14. Suspension and termination

You may terminate by cancelling your subscription (section 6) and closing your organisation.

We may suspend or limit access where an account is materially overdue, where we reasonably suspect a breach of section 12, where there is a security risk to the platform or to others, or where we are required to by law. Where circumstances allow, we will give notice and an opportunity to remedy first; where the risk is immediate, we may act first and inform you promptly.

Either party may terminate for a material breach that is not remedied within 30 days of written notice.

On termination: your right to use the service ends; accrued fees remain payable; no refund is due under section 6; and we will delete your data within 30 days, other than records we are required to retain for legal, tax or accounting purposes, or which persist briefly in encrypted backups. Export what you need before you close the account. Sections 7, 8, 15, 16, 17, 18, 19 and 22 survive termination.

15. Intellectual property

We own the WorkerAI platform, its software, interfaces, documentation, models of orchestration, and the WorkerAI name and branding. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. Nothing transfers ownership of our intellectual property to you.

You own Your Data and, as between us, your Output (section 8).

If you give us feedback or suggestions, we may use them to improve the service without obligation or payment to you. Feedback does not include Your Data.

16. Confidentiality

Each party may receive confidential information from the other. Each will use it only for the purposes of this agreement, protect it with at least reasonable care, and not disclose it except to personnel and contractors who need it and are under equivalent obligations, or where compelled by law — in which case, where lawful, the disclosing party will be given notice. This does not apply to information that is public through no fault of the recipient, was already known, or is independently developed.

17. Warranties and disclaimers

We warrant that we will provide the service with reasonable care and skill.

Otherwise, and to the maximum extent permitted by law, the service and all Output are provided “as is” and “as available”, and we exclude all other warranties, conditions and representations, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, or that the service will be uninterrupted, error-free, or that Output will be accurate, complete or fit for any purpose.

18. Liability

Consumer law

Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, or the Australian Consumer Law where it applies. Where those Acts apply and permit us to limit our liability, our liability is limited to resupplying the service or paying the cost of resupply.

Business use. WorkerAI is supplied for business purposes. Where you acquire it for the purposes of a business, you agree that the Consumer Guarantees Act 1993 does not apply, and that sections 9 and 43 of the Fair Trading Act 1986 do not apply, to the maximum extent permitted by law. You confirm that this exclusion is fair and reasonable, having regard to the price and nature of the service.

Limits

Subject to the above:

• Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, business opportunity, anticipated savings, or data loss or corruption, however caused.
• Our total aggregate liability arising out of or in connection with this agreement, whether in contract, tort (including negligence), statute or otherwise, is limited to the total fees you paid us in the 12 months immediately preceding the event giving rise to the claim.

We are not liable for: loss or damage caused by Output that was inaccurate, incomplete or misinterpreted; the consequences of an Action a member approved; failures, changes or outages of third-party services or of your own systems; data loss in your own systems where you did not maintain independent backups; or misconfiguration of roles, grants, access rules or allowlists by your Administrators.

These limits do not apply to your obligation to pay fees, to either party’s breach of confidentiality, or to liability that cannot be limited by law.

19. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from: Your Data or your Connected Sources, including any claim that you had no right to connect a source or to process the information in it; your breach of section 12 (acceptable use); Actions approved by your members; your distribution of published view links or API keys; and your breach of law in connection with your use of the service.

20. Custom development

Where we agree to perform custom development, configuration or integration work, it is covered by a separate written scope and quote. Unless that document says otherwise: fees are payable as set out in it; fees for custom development work are not refundable once work has commenced; we retain ownership of any pre-existing and general-purpose components, and grant you a licence to use them as part of your deliverable; and these terms otherwise apply to the work.

21. General

• Changes to these terms. We may update these terms. Material changes take effect 30 days after we notify Administrators by email or in-app notice; other changes take effect when published. Continuing to use the service after that date means you accept them. If you do not accept a material change, cancel under section 6 before it takes effect.
• Notices. To you: by email to your Administrators, or in-app. To us: info@workerai.co.nz.
• Assignment. You may not assign this agreement without our written consent. We may assign it to an affiliate or in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control, excluding payment obligations.
• Severability. If a provision is unenforceable, it is modified to the minimum extent necessary, or severed, and the rest continues in force.
• No waiver. A failure to enforce a provision is not a waiver of it.
• Entire agreement. These terms, the Privacy Policy, and any signed order or custom development scope are the whole agreement, and replace any prior discussions. Where a signed order conflicts with these terms, the order prevails for that engagement.
• Relationship. Nothing here creates a partnership, joint venture, employment or agency relationship.
• Publicity. We will not use your name or logo as a customer reference without your prior written consent.

22. Governing law and disputes

This agreement is governed by the laws of New Zealand. The parties submit to the non-exclusive jurisdiction of the New Zealand courts.

If a dispute arises, raise it with us first at info@workerai.co.nz. Both parties will attempt in good faith to resolve it by discussion within 20 working days before starting proceedings. This does not prevent either party seeking urgent interim relief.